Frequently Asked Questions (FAQ)
- Why should I upload accident photos?
It helps us give you a faster and more accurate preliminary estimate before you even visit our shop.
- What kinds of photos should I upload?
Upload clear images of all damage areas, your whole vehicle, the other vehicle (if applicable), and any documents related to the accident.
- Is the online claims submission secure?
Yes. FIXWELL uses secure systems to protect your personal information and documents.
- Do I still need to call my insurance company?
Yes, but we can help guide you through what to say and how to file your claim properly.
- Can FIXWELL help if my car isn’t drivable?
Absolutely. We can arrange towing and provide additional assistance so you’re not stranded.
- Do I need a police report for minor accidents?
It depends on the situation, but having a police report often speeds up insurance processing.
- How fast will I hear back after uploading photos?
Usually within the same business day. Our advisors review uploads promptly.
- How do I know if my car has structural damage?
Common signs include uneven gaps between panels, pulling to one side while driving, unusual noises, poor alignment, or visible deformation underneath the vehicle. Our collision repair North York team can diagnose hidden issues through a detailed structural inspection.
- Is structural repair covered by insurance?
Yes. Most structural repairs after a collision are covered by insurance. As a North York insurance-focused collision centre, we assist you with your claim and work directly with your insurer.
- Do you use OEM parts for frame and structural repairs?
Whenever possible, yes. OEM parts maintain your vehicle’s original safety features and factory specifications.
- How long does structural frame repair take?
Repair time depends on the extent of the damage. Minor corrections may take a few days, while major structural repairs can take longer. We always provide a clear timeline and keep you informed throughout the process.
- Will my car be safe to drive after structural repairs?
Absolutely. All structural and frame work is completed to factory standards and thoroughly inspected. Your safety is our top priority.
- Do you provide a safety inspection certificate?
If required, we’ll ensure your vehicle meets all structural requirements and passes the safety inspection needed for certification.
- How long will my paint repair or repaint take?
Repair time depends on the extent of the damage. Minor repairs may take a few hours, while full repaints typically take several days. We will give you a clear timeline during the estimate.
- Will the new paint match my vehicle’s original color?
Yes. Our computerized paint matching ensures a perfect match with your vehicle’s factory color.
- Do you work with insurance companies?
Absolutely. As a North York insurance-focused collision centre, we work with all major insurance companies and can assist with claims from start to finish.
- What kind of paint do you use?
We use high-quality waterborne and solvent-based paints, depending on the vehicle’s needs. Waterborne paint is eco-friendly and provides outstanding durability and color depth.
- Is paint less dent repair (PDR) a good option?
Yes—if the dent hasn’t cracked or damaged the paint, PDR can restore the panel without refinishing, saving time and money.
- Do you offer a warranty on paint services?
Many of our refinishing services come with a lifetime warranty. We’ll explain all warranty options during the estimate.
- Can I repaint my car a completely different color?
Yes! We offer full-body color changes, complete with door jambs and detailed finishing for a seamless transformation.
- What is the difference between a cut and a polish?
A cut removes a thin layer of clear coat to eliminate imperfections. A polish refines the surface and enhances shine. Combined, they restore a flawless, glossy finish.
- Will polishing remove all scratches?
Polishing removes most light to moderate scratches and swirl marks. Deep scratches that penetrate the paint layer may require touch-up or repainting.
- How long does a cut and polish take?
Depending on the condition of your vehicle’s paint, the process can take 2 to 6 hours.
- Will this service damage my paint?
No. Our trained technicians use safe, professional methods that protect and preserve your paint.
- How long will the results last?
With proper care and optional wax or ceramic coating, results can last months to years.
- Do I need paint correction before applying ceramic coating?
Yes. A ceramic coating seals the paint, so it’s best applied after polishing to lock in a flawless finish.